At Our Gift Biz, every gift is created with care, intention, and a genuine desire to bring joy to both the sender and the recipient.
Because each gift is thoughtfully assembled, we do not offer refunds or exchanges.
If Something Arrives Damaged
We want every gift to feel just right. If something arrives damaged or defective, please let us know within 3 days of delivery. Simply send us:
Your order number
A photo of the damaged item (and packaging if possible)
We will review everything and take care of you with a replacement or refund if needed.
A Few Helpful Notes
We do not accept returns or exchanges.
We are not responsible for damage after delivery.
Perishable and custom gifts are final sale.
We’re always here to help—please don’t hesitate to reach out - 240-406-8701.