September 28: Unlocking the Secrets to Client and Staff Loyalty Workshop, Reston, VA Register here.
August 3: Unlocking the Secrets to Client and Staff Loyalty Workshop, Tysons, VA Register here.
June 22: ROI Networking Group – “How to make customers feel special.”
June 14: With Laura Gastwirth at Launch Workplaces – “Client Experience = Client Loyalty”
Select Business Team Podcast – “Client gift giving and taking care of yourself as a business owner. List here.
Jeff Miller Podcast Village – “Redefining the customer experience and also find time to touch on the importance of remembering to have fun.”
January 12: Best-Run Book Launch Party
October 20: Polka Dot Powerhouse Conference – “Redefining the Client Experience”
October 5: Launch Workplaces –”How to Create a Positive Client Experience for Repeat Business.”
February 16: The Maryland Women’s Business Center – “How to Build A Winning Client Appreciation Strategy.”