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Epic Client Experience

The epic Client Experience is what we are all after.  Why is it so difficult for some companies to make the shift to epic? Size definitely is part of the challenge. But even the smaller firms struggle with this. If you read Peter Shankman’s book “Zombie Loyalists” you...
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Tribute to All Mothers

I attended a funeral yesterday. A friend’s mother had passed away. The service was a beautiful tribute to an incredible woman. It was extremely touching. And it reminded me of all the love and attention, care and concern, and unbelievable strength and commitment a mother has... Read more

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