The epic Client Experience is what we are all after. Why is it so difficult for some companies to make the shift to epic? Size definitely is part of the challenge. But even the smaller firms struggle with this. If you read Peter Shankman’s book “Zombie Loyalists” you...Read more
|I attended a funeral yesterday. A friend’s mother had passed away. The service was a beautiful tribute to an incredible woman. It was extremely touching. And it reminded me of all the love and attention, care and concern, and unbelievable strength and commitment a mother has...
As we say hello to Spring and goodbye to the first QTR of 2017, I look back on the last 90 days and am reminded of my January blog http://www.ourgiftbiz.com/yippee-here-i-go/ This is where I discussed my improved blueprint for 2017. Being intentional and taking action(s). Shifting time commitments to enable...Read more