In my experience in the business world, I've found that sometimes a simple thank you works, and sometimes it's important to take things a step further.
Often this is difficult for business leaders/owners to grasp. Working with employees who expect more from management seems to be the norm today. And if you are in sales you know that appropriately thanking a client or showing your appreciation for a referral is critical for success. This can sometimes feel like a daunting task and may seem like it is taking you away from your most productive activities.
The key is having a strategy in place. When designing employee and client appreciation programs you need to consider the return on your investment (ROI) and the return on your energy (ROE).
Many companies today are looking outside of their organization for expertise to design, implement and execute a meaningful process for employees and clients. Ultimately removing yourself from the details of process can be beneficial to its overall positive outcome. Often leaders and owners are too close to the issues and can’t seem to get out of the way.
Leave it to the experts; those companies that have a proven track record and understand how to create a program that ignites enthusiasm with the people who matter most to you.
Define it, live it and create a culture that motivates your staff and clients every day. Corporate visions, and missions are important, but how you pay it forward and show appreciation are what people remember.
